H5 wb Privacy Policy — Our Commitment to Protecting the Personal Data of Malaysian Players

Introduction & Scope of the h5 wb Privacy Policy

H5 wb is fully committed to protecting the privacy and personal data security of every Malaysian player on our platform. We understand that in today's digital age, personal data protection is a matter close to the hearts of Malaysians — especially when it involves financial information and online transactions.

This Privacy Policy is drafted in accordance with the principles of Malaysia's Personal Data Protection Act (PDPA) 2010 and global industry best practices in personal data management. It applies to all personal information collected through the h5 wb website, the h5 wb mobile application (where applicable), and all official h5 wb communication channels including email and live chat support.

As an online entertainment platform serving Malaysian players across the country — from Kuala Lumpur to Kota Kinabalu, from Johor Bahru to Kota Bharu — h5 wb understands that player trust is our most valuable and fragile asset. Every decision we make regarding data management is guided by one simple question: "Is this what our h5 wb players want and expect from us?" If the answer is no, we won't do it.

Types of Personal Data h5 wb Collects

H5 wb collects personal data from you in several ways — directly when you register or interact with the platform, and automatically as you use our services. The following are the types of data we collect:

Data You Provide Directly:

• Identity Information: Full name, date of birth, identification card number (MyKad), and other identifying information required for the KYC (Know Your Customer) process.
• Contact Information: Malaysian phone number, email address, and residential address (where required for verification purposes).
• Financial Information: Malaysian bank account or e-wallet details (such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay) used for deposits and withdrawals at h5 wb. We do not store credit or debit card numbers directly.
• Communication Records: Conversation logs with the h5 wb customer support team via live chat or email, including enquiries, complaints, and feedback you have provided.

Automatically Collected Data:

• Technical Data: IP address, browser type, operating system, device model, screen resolution, and other technical details related to the device you use to access h5 wb.
• Usage Data: Pages you visit within the h5 wb platform, games you play, session duration, bet values, and general usage patterns.
• Cookie Data: Information stored through cookies and similar tracking technologies (see Section 6 for further details).

How h5 wb Uses Your Personal Data

H5 wb uses the personal data we collect solely for legitimate, relevant, and necessary purposes in order to deliver quality services to our Malaysian players. The following are the specific purposes for which your data is used:

• Account Management: To create, verify, and manage your h5 wb account, including the registration process, login, and identity verification.
• Transaction Processing: To process deposits via Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, or FPX, as well as withdrawals of winnings to your Malaysian bank account or e-wallet.
• KYC and Anti-Money Laundering Compliance: To fulfil legal obligations under relevant Malaysian provisions concerning customer identity verification and anti-money laundering.
• Service Provision: To enable you to access and enjoy all games and features available on the h5 wb platform, including slots, Live Casino, and other games.
• Customer Support: To handle enquiries, complaints, and assistance requests submitted to the h5 wb support team through various communication channels.
• Platform Improvements: To analyse usage patterns and feedback for the purpose of continuously improving the performance, functionality, and user experience of the h5 wb platform.
• Service Communications: To send important notices related to your account, transactions, changes to terms, or security information relevant to h5 wb.
• Responsible Gaming: To monitor playing patterns and identify players who may need assistance or support related to responsible gaming, in line with h5 wb's commitment to player well-being.

H5 wb will not use your personal data for third-party marketing purposes, will not sell your data to advertisers, and will not use your data in any way that could harm your interests as a Malaysian player.

Sharing & Disclosure of Personal Data

H5 wb understands that your trust in how we handle your personal data is the foundation of our relationship. We therefore hold firmly to the principle that your personal data belongs to you, and we are simply its responsible custodians.

H5 wb may share your personal data with the following parties, but only under limited circumstances and with appropriate safeguards in place:

• Payment Processors: Required transaction information is shared with authorised payment processors — such as Touch 'n Go eWallet, DuitNow, GrabPay, Boost, ShopeePay, and FPX-linked banks — solely for the purpose of processing your deposits and withdrawals. All such payment processors are bound by their own strict data security standards.
• Game Providers: Limited technical data required for game functionality may be shared with game developers who supply slots and live casino games to the h5 wb platform. No personally identifiable information is shared for this purpose.
• Malaysian Authorities: h5 wb will disclose personal data to the relevant Malaysian authorities — including law enforcement agencies, courts, or regulatory bodies — when required to do so by court order, legal notice, or other applicable legal obligations in Malaysia.
• Technical Service Provider: Trusted cloud infrastructure, cybersecurity, and other technical service providers contracted by h5 wb may have limited access to data necessary to deliver their services. All such providers are bound by strict data confidentiality agreements with h5 wb.

Data Security Measures at h5 wb

H5 wb invests seriously in cybersecurity infrastructure to ensure that the personal data of all our Malaysian players is protected to the highest standard current technology allows. The following are the key security measures we have in place:

• 256-bit SSL Encryption: All communications between your browser or application and h5 wb's servers are encrypted using SSL/TLS protocol with a 256-bit key — the same standard used by Malaysia's major banks to secure your online banking transactions.
• Secure Data Storage: All personal data is stored on servers protected by strict access controls, multi-layered firewalls, and advanced intrusion detection systems.
• Employee Access Controls: Access to players' personal data within h5 wb's internal systems is restricted to employees who genuinely require it to perform their duties, and only after passing a strict identity verification process.
• Continuous Monitoring: The h5 wb cybersecurity team actively monitors all system activity 24 hours a day to detect any anomalies, unauthorised access attempts, or suspicious activity before they can become real threats.
• Regular Penetration Testing: h5 wb conducts regular penetration testing through independent third-party cybersecurity specialists to identify and remediate any system vulnerabilities before they can be exploited.
• Encrypted Passwords: Your h5 wb account password is never stored in plain text — it is always encrypted using a strong hashing algorithm before being saved, meaning not even h5 wb staff can read your password.

That said, h5 wb wishes to remind you that no security system can guarantee 100% protection against all possible cyber threats. We therefore encourage you to take precautions on your end as well — such as using a strong, unique password for your h5 wb account, never sharing your login credentials with anyone, and notifying h5 wb immediately if you suspect any unauthorised activity on your account.

Cookies, Pixels, & Tracking Technologies at h5 wb

The h5 wb platform uses cookies and similar tracking technologies to enhance user experience, understand how the platform is used, and secure your login session. Below is an explanation of the types of cookies we use:

• Essential Cookies: Required for core h5 wb platform functions such as login session management, security, and basic navigation. Without these cookies, the platform cannot function properly. This cookie type cannot be disabled.
• Preference Cookies: To save your settings and preferences — such as language selection, display settings, and game configurations — so you don't have to reconfigure them each time you access h5 wb.
• Analytics Cookies: Helps h5 wb understand how players use the platform — which pages are most visited, where users encounter difficulties, and how the user journey can be improved. This analytics data is collected in aggregate and is not used to identify individual users.
• Security Cookies: Used to detect and prevent suspicious activity, fraud, and unauthorised access attempts to your h5 wb account.

You can manage your cookie settings through your web browser preferences. However, disabling essential cookies may affect the functionality of the h5 wb platform and your overall gaming experience. h5 wb does not use third-party cookies for behavioural advertising purposes.

Your Rights as a Data Subject at h5 wb

As a registered Malaysian player with h5 wb, you have certain rights regarding the personal data we hold about you. h5 wb respects and is committed to facilitating the exercise of these rights. Your rights are as follows:

To exercise any of the rights above, please contact the h5 wb privacy team at [email protected] with the email subject line "Data Privacy Rights Request". h5 wb will verify your identity before processing the request to ensure your data remains fully secure.

Children's Data Protection

H5 wb is an entertainment platform intended exclusively for adults aged 18 and above. We do not knowingly or intentionally collect, store, or process the personal data of individuals under the age of 18.

Should h5 wb discover that personal data belonging to an individual under the age of 18 has been collected without our knowledge — whether through fraudulent registration or any other means — we will take the following steps immediately:

• Closing related accounts without prior notice.
• Permanently deleting all personal data associated with that account from h5 wb's systems.
• To return any remaining balance in the account to the identifiable legal heir or guardian, subject to the necessary review.

If you, as a parent or guardian, suspect that your child or any other minor has registered for or used the h5 wb platform, please contact our team immediately at [email protected] with the relevant details so we can act promptly.

Personal Data Retention Period

H5 wb retains your personal data only for as long as necessary for the purposes stated in this Privacy Policy, or as required by applicable Malaysian law. The following are general guidelines for our data retention periods:

• Active Account Data: For as long as your h5 wb account remains active and for a reasonable period following any last account activity.
• Financial Transaction Records: In accordance with applicable Malaysian legal requirements — typically a minimum of 7 years from the transaction date for audit, tax reporting, and anti-money laundering compliance purposes.
• Support Communication Logs: Up to 3 years from the date of last communication, or longer where the matter relates to an unresolved complaint or dispute.
• KYC (Know Your Customer) Data: In accordance with current Malaysian legal requirements — typically retained for 5 years following the termination of the business relationship.
• Anonymised Analytics Data: Anonymised usage data (where your identity cannot be determined) may be retained for a longer period for the purpose of ongoing h5 wb platform improvement.

When your personal data is no longer needed and there is no legal obligation to retain it, h5 wb will securely delete it using methods that ensure the data cannot be recovered or accessed by any unauthorised party.

Contact Us About Data Privacy

If you have any questions, concerns, or requests regarding this h5 wb Privacy Policy or how we handle your personal data, we encourage you to get in touch. h5 wb is committed to responding to all privacy enquiries seriously, promptly, and transparently.

How to reach the h5 wb data privacy team:

• Email: Send an email to [email protected] with the subject line "Privacy Policy Enquiry" or "Data Privacy Rights Request".
• Live Chat: Use the live chat feature within the h5 wb platform to speak directly with our support team, who can direct you to the relevant data privacy officer.
• Response Time: h5 wb aims to respond to all privacy-related enquiries within 3 business days. For more formal data access or deletion requests, the process may take up to 14 business days.